Customer Service Representative

We are searching for experienced and positive minded customer service reps that are enthusiastic about working with people! In this Customer Service Representative role you can expect a comprehensive paid training program, a consistent schedule within a collaborative, supportive and team oriented environment where career pathing and growth opportunities abound!

About Us…
Diversified Benefit Services, Inc. (DBS), is an innovative, industry leading third party benefits administrator dedicated to delivering a high level of unequalled personal customer-focused service through a team of dedicated professionals utilizing state of the art software and systems.   

About You…

• A proactive thinker and problem-solver who finds value in helping others.
• Being detail-oriented is one of your strengths and you have a keen eye for auditing. Maintaining a high level of accuracy in your work is something you genuinely care about.
• You have excellent communication skills, enjoy assisting people on the phone, and appreciate continuous feedback.
• You’re great on the computer and have no problem learning software programs and entering information accurately.
• You seek an opportunity to learn and develop in a challenging, rewarding and professional work environment.
• You love collaborating across teams and are personable, helpful, and focused.

• Develop a strong working knowledge of tax advantaged benefit plans such as Flexible Spending Accounts, (FSA’s), Health Reimbursement Arrangements (HRA’s), and Health Savings Accounts (HSA’s).
• Assist plan participants (employees of our clients) on the phone with questions regarding their benefits and online accounts.
• Review claims documentation to determine eligibility for payment.
• Excellent starting position for those looking to advance to Specialist role.